Your child's education is extremely important.

Should you find yourself concerned about something at your child's school, whether it is related to the instruction they are receiving, health or safety issues and discipline, we want to help.

The following is a step-by-step approach parents can follow to have their concerns heard and addressed.

1. Talk to your child's teacher. The majority of problems can be resolved at this step.
2. If consultation with the teacher does not alleviate your concern, talk to your child's school principal.
3. If you feel you have thoroughly discussed your concern with school staff, and it is still unresolved, contact the associate superintendents' office at (250) 830.2325 during business hours until 1 p.m. or (250) 830.2398 if calling after 1 p.m.
4. Following that, contact the superintendent's office at (250) 830.2398.
5. If the matter is still not resolved, the Board of Education has a formal appeal process. A copy of the appeal process can be downloaded as a PDF from our Board Governance Policies and Bylaws webpage or by contacting the School Board office at (250) 830.2300.