Staying Connected: How to Reach Our Schools and Staff

We value frequent and regular communication with families. Staying connected helps us work together to support student success.

Email can be convenient, but it isn't always immediate - especially during the school day or outside work hours. We also encourage our staff to disconnect in the evenings and on weekends to support their own wellbeing.

When something is urgent, such as an emergency or a last-minute change to your child’s after-school plans, please call the school or school board office directly. A phone call ensures the message is received in time. Email works best for questions or requests that aren’t time-sensitive. For example, you may want to email your child’s teacher to arrange a meeting or to ask a question about their learning. Most emails will be returned within two to three school days, though replies may take longer during school breaks.

Some matters are better handled by phone or in person, especially if the topic is sensitive or confidential. We also ask that all communication remain respectful and courteous. If an email is aggressive, offensive, or threatening, it will be directed to the principal or supervisor for follow up.

If you have a concern, the first step is always to talk with your child’s teacher. Many issues can be resolved together. If the matter is not resolved, the next step is to connect with the principal or vice-principal. Learn more about our process for resolving concerns.

Together, we can make communication clear, respectful, and supportive – helping us all stay focused on what matters most: our students.