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How to Get Help with a Concern

Your child's education is extremely important.

Should you find yourself concerned about something at your child's school, whether it is related to the instruction they are receiving, health or safety issues and discipline, we want to help.

The following is a step-by-step approach parents can follow to have their concerns heard and addressed.

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Step 1: Start with the person(s) whose action has caused the issue or concern.

Step 2: If the issue is not resolved, contact the school principal. 

Step 3: If the issue is still not resolved, contact the associate superintendents' office at (250) 830.2325 Monday-Friday until 1 p.m. or (250) 830.2302 Monday-Friday after 1 p.m. 

Step 4: If the issue remains unresolved, you can request the involvement of the superintendent.

Step 5: For some situations, parents and students can appeal a decision to the Board of Education. A copy of the appeal process can be downloaded as a PDF from our Board Governance Policies and Bylaws webpage or by contacting the school board office at (250) 830.2300.

Step 6: If concerns still remain, in limited circumstances, a board decision can be appealed to the provincial superintendent of appeals. Details are here.

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