Technology FAQs

Find quick answers to common SD72 technology questions. Where detailed instructions are maintained elsewhere, the answer links to that page.

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Jump to a topic:

• Microsoft 365 and OneDrive
• Microsoft Teams
• MyEd BC
• Devices, projectors, and printing
• Accounts, passwords, and authentication
• Wi-Fi
• Student privacy and app approval
• More resources and support

Microsoft 365 and OneDrive

•  How do I sign in to Microsoft 365? 

  Go to  Microsoft 365  and sign in with your SD72 email address and password. Complete any verification prompts.

  Use the app launcher to open Outlook, OneDrive, Word, and other apps available to your account. If you also have a personal Microsoft account, make sure you are using your SD72 account.

•  How do I access my OneDrive files from home? 

  Sign in to  Microsoft 365  with your SD72 account, then open OneDrive from the app launcher.

  You can access files saved or successfully synced to your SD72 OneDrive. Desktop, Documents, and Pictures files appear there only if those folders are included in OneDrive backup. Files stored only on your computer, a USB drive, or a network drive are not automatically available through OneDrive.

•  Can students use Microsoft 365 from home? 

  Yes. Students can sign in to  Microsoft 365  using their SD72 student email address and password. The apps available depend on their district account.

  See the  student guide to accessing Microsoft 365 online (PDF) . Screens may look different from the examples.

•  How do I add a school or booking calendar in Outlook? 

  The steps depend on your version of Outlook and the type of calendar you want to add.

  For room and booking calendars in classic Outlook, follow the  guide to adding booking calendars (PDF) .

  If the calendar is missing or your Outlook menus are different, check with your school office or IT support.

Microsoft Teams

•  How do I access my Teams? 

  Open Microsoft Teams on your computer, or use  Teams in your browser . Sign in with your SD72 account.

  Open your teams and channels list to find your class, school, and staff Teams. The location of this list depends on your Teams layout.

•  How do I identify the correct Team for my class? 

  Check the Team name, school year, and student membership before using it with your class. An abbreviated name alone may not identify the correct class.

  If your class Team is missing or its membership is incorrect, contact IT support with the Team name, school, and course or division.

•  Can I rename my class Team? 

  Team owners can select More options (...) beside the Team name, then Edit team.

  Use a clear name that includes the class or course and school year, following any district naming requirements. If the option is unavailable or the name changes back automatically, contact IT support.

•  How do I add a co-teacher to my class Team? 

  If you own the Team, select More options (...) beside its name, then Add member. Search for your colleague using their district name or email address.

  For a co-teacher who needs to manage the class, select the Owner role before adding them. Some layouts show a separate teacher option. Owner access gives the colleague permission to manage the Team and its membership.

  Follow Microsoft's  instructions for adding an educator to a class Team . If district-managed membership prevents the change, contact IT support.

•  How do I schedule a meeting for my class in Teams? 

  Schedule a channel meeting in your class Team so students can find and join it from the channel. Make sure you select the intended class and channel.

  Follow Microsoft's  channel-meeting instructions . Available options depend on district meeting settings.

•  My microphone or speakers are not working in Teams. What should I check? 

  • Check that your headset or speakers are connected and the volume is turned up.
  • Check your microphone mute button, including any mute switch on the headset.
  • In Teams audio settings, select the microphone and speakers you intend to use.
  • Check Windows sound settings as well. Teams and Windows should use compatible device selections.

  See the  Teams and computer audio-settings guide (PDF) . Menu names may differ in newer versions.

•  Where can students and families find Teams help? 

  Direct students and families to  Technology Instructions and Resources  for guides and videos.

•  Where can teachers find more Teams resources? 

  Visit the  Teams resource page  for instructional guides, training, and video playlists.

MyEd BC

•  Where do I sign in to MyEd BC? 

  Open the  MyEd BC sign-in page . Use the sign-in method currently set up for your account.

•  How do I get help with a MyEd password reset or single sign-on? 

  Visit  MyEd BC account help  and open Getting started and account help for the current support contacts and SSO setup process.

•  How do I take attendance? 

  On the  MyEd BC page , open Taking attendance. It includes quick instructions, TTOC guidance, and resources for combined classes.

•  How do I print a class list or blank grading sheet? 

  On the  MyEd BC page , open Class lists and student information and select Print a class list or blank grading sheet.

•  How do I print one list for multiple courses taught in the same block? 

  On the  MyEd BC page , open Class lists and student information and select Print one list for combined courses in the same block.

•  How do I email students or families through MyEd? 

  On the  MyEd BC page , open Emailing students and families. Review the recipient-selection guidance before sending your message.

•  How do I find a student's previous report card? 

  On the  MyEd BC page , open Report cards and reporting and select Print a previous year's report card.

•  Where can I find a student's previous course marks? 

  Previous course marks can be viewed through the student's Transcript tab in MyEd, depending on your access.

  If the records you need are not visible, check with your school office or use the support contacts under Getting started and account help on the  MyEd BC page .

Devices, projectors, and printing

•  How do I connect wirelessly to an Epson projector? 

  The connection method depends on your projector and the software installed on your district device.

  If your setup uses EasyMP, follow the  EasyMP projector-connection video . If your software or projector is different, check with your school's technology contact or IT support.

•  How do I add a school printer? 

  Follow the  district PrinterLogic installation guide (PDF)  to add an available school printer.

  If PrinterLogic is missing or the printer you need is not listed, contact IT support.

•  How do I keep a print job from printing until I reach the copier? 

  On supported Konica Minolta copiers, Secure Print holds a job until you release it at the copier. Options vary by model and printer setup.

  1. Select the correct copier in your print window. Open Printer Properties or Preferences. You may first need to choose the system print dialog.

     

  2. Under Output Method, select Secure Print. This option may be on the Basictab.

     

  3. Enter a Document ID and any password required by your copier's setup. Remember the details needed to release your job.
  4. Confirm the settings and send the print job.
  5. At the copier, open Secure Print. Enter the required details, select your document, and print it.

  If these options are unavailable, ask IT support which held-print method your copier supports.

•  My stylus or digital pen is not working. What should I check? 

  First check whether your pen uses a replaceable battery or needs charging. Replace the battery or charge the pen as appropriate. Check that the pen tip is secure.

  Ask your school office or technology contact about replacement batteries and model-specific help. If the pen still does not work, contact IT support.

•  My laptop camera is not working. What should I check? 

  If your laptop has a physical camera shutter, slide it open. A closed shutter can block the image even when the camera is turned on.

  In the app you are using, check that the correct camera is selected. If another app is using the camera, close that app and try again. Contact IT support if the problem continues.

•  How do I connect my docking station? 

  Connect the dock to its power supply, then connect your monitor and other accessories. Connect the dock to the laptop using the appropriate docking cable.

  See the  district docking-station setup guide (PDF) . Port locations and cables vary by model. If your dock differs from the guide, contact IT support.

•  How do I install software for my document camera? 

  On your district Windows device, open Company Portal and look for the approved IPEVO document-camera software.

  Follow the  document-camera software installation guide (PDF) . If the app is missing or you use a different camera, contact IT support.

Accounts, passwords, and authentication

•  I forgot my SD72 Microsoft or network password. What should I do? 

  Try the  Microsoft password-reset page . Self-service reset requires the feature to be enabled for your account and suitable verification information to have been registered.

  If you cannot complete the reset, contact IT support. For MyEd sign-in help, use the  MyEd BC account-help section .

•  How do I register or update my Microsoft account security information? 

  While you can still sign in, open  Microsoft Security info  using your SD72 account.

  Add or update the verification methods available to you, then complete the verification prompts. Available methods depend on district settings. Password-recovery options may differ between student and staff accounts.

  If you are already locked out or cannot use any registered method, contact IT support.

•  Do staff and students use the same sign-in details for every application? 

  Sign-in requirements vary by application. Where district Microsoft single sign-on is offered, use the appropriate SD72 account. Other services may use a separate account or password.

  Check the instructions for the specific application. MyEd single sign-on must first be enabled for the individual account; see  MyEd BC account help .

•  How can elementary teachers find student Microsoft login information? 

  On the  MyEd BC page , open Class lists and student information and select Print student Microsoft usernames and passwords.

  Treat login lists as confidential. Keep any printed copies secure. If a listed password does not work, contact IT support.

•  When is MFA required, and how do I set up Microsoft Authenticator? 

  Complete initial MFA setup from an SD72 site while connected to the SD72 network. SMS text-message codes are no longer supported for staff MFA.

  When might staff be asked to authenticate?

  • When signing in from outside the SD72 network on a district device, unless connected through GlobalProtect.
  • When using a personal device.
  • When the system detects unusual or risky sign-in activity.

  Student accounts: Students are not required to use MFA for district sign-ins, either inside or outside the SD72 network.

  Part 1 — Get the Authenticator app

  Download and install Microsoft Authenticator on your mobile device:

  • iPhone/iPad:  Microsoft Authenticator in the Apple App Store 
  • Android:  Microsoft Authenticator in Google Play 

  Part 2 — Set up Microsoft Authenticator

  1. On your SD72 computer at an SD72 site, open  your Microsoft account page  and sign in with your SD72 account.
  2. Select Security info. It may appear in the left menu or as a tile on the account page.

     

     

  3. Select Add sign-in method.

     

  4. Choose Microsoft Authenticatorand continue through the setup prompts.

     

  5. Continue until a QR code appears on your computer. Leave this page open.
  6. On your mobile device, open Microsoft Authenticator. Select +, then Work or school account, and choose the option to scan a QR code. Scan the code displayed on your computer.
  7. Return to your computer and select Next. Complete the test notification on your mobile device, including any number-matching prompt. Continue until setup is confirmed.

  Part 3 — Set Microsoft Authenticator as your default sign-in method

  1. At the top of the Security info page, find Default sign-in method and select Change.
  2. Choose Microsoft Authenticator – notification. Depending on the screen, this may be labelled App based authentication – notification.

     

  3. Confirm the change.

  For setup help, a replacement phone, or problems responding to an MFA request, contact the IT Service Desk at  servicedesk@sd72.bc.ca .

Wi-Fi

•  Wi-Fi is not working on my district device. What should I do? 

  Check that Wi-Fi is turned on and airplane mode is off. Restart the device if needed.

  If the problem continues, contact IT support. Include your school, room, device name or asset number, and whether other devices are affected.

•  How do I connect a personal device to school Wi-Fi? 

  Follow the  SD72 personal-device Wi-Fi instructions . Complete the connection and acceptable-use prompts.

  Guest Wi-Fi provides internet access. It does not provide the same access to school printers and network resources as a district device.

•  Where do staff find the current guest Wi-Fi password? 

  Check IT communications or the Information Technology section of the Knowledge Centre on the  employee portal . If you cannot find the current information, ask your school office.

•  Where can I get help connecting a personal device? 

  Start with the  personal-device Wi-Fi instructions , then ask your school's technology contact or a knowledgeable colleague for help.

  IT does not provide general troubleshooting or maintenance for personally owned devices. For a problem affecting district devices or the school network, contact IT support.

Student privacy and app approval

•  Can I use an app or website with my students? 

  Check the  Approved Apps and Request Page  before using a new app or online service with students. Follow the conditions listed for the intended use.

  If the tool is not listed, or your planned use differs from its approved use, submit a  Classroom Privacy Impact Assessment (C-PIA) request  for review before proceeding.

•  Does the annual student consent form cover every approved app? 

  Do not assume that the annual student consent form covers every app or activity. Follow the consent and account-setup requirements identified for the specific tool and intended use.

  If those requirements are unclear, describe your planned use in the  C-PIA request form  so the district can review it and clarify the requirements.

•  Can I photograph or record students for classroom purposes? 

  Follow the district's recording and consent requirements for the intended purpose. Keeping an image inside the classroom does not, by itself, establish permission.

  Check the consent information on file and ask your school administrator if the proposed use is unclear. See  OP 141: Recording Devices and Wearable Technology (PDF) .

•  Can I use my personal device to take pictures of students? 

  You can use your personal device IF you have OneDrive installed and you take the pictures through the OneDrive app so that they are stored in your SD72 OneDrive.

  See the  instructions for capturing files through OneDrive (PDF) .

  You cannot store student information on personal devices, especially if your personal device is set to back up to a personal cloud location.

•  Can I use student SD72 email addresses to create accounts in an app? 

  A student email address is personal information. Check that the app is approved for the intended use and follow its district account-creation and consent requirements.

  See the  Approved Apps and Request Page  before creating student accounts.

•  Can students include photos or personal information in projects made with school-installed apps? 

  An app being installed on a school device does not mean every use of student information is approved. Apps may store or share content online as well as on the device.

  Check the approved use, consent requirements, and sharing settings through the  Approved Apps and Request Page . Follow district instructions for storing and retaining student work.

•  Does using a nickname remove the need for app approval or consent? 

  No. A nickname can reduce the information shared, but it does not replace district app approval or automatically make an account anonymous. Student work, photos, and other account information may still identify the student.

  Follow the approved setup and conditions listed on the  Approved Apps and Request Page .

More resources and support

•  Where can I find more troubleshooting help? 

  Visit  Top Ten Technology Troubleshooting Tips  for help with common problems.

•  Where can I find instructional videos? 

  Browse the  ITC YouTube channel  for district-created tutorials and curated playlists. Older videos may show different menus from current app versions.

•  Where can I find Digital Digest? 

  Digital Digest has replaced Tech Untangled as the district's technology newsletter. It shares technology updates, practical tips, and classroom resources.

  Visit the  technology newsletter page  for current and previous editions.

Contact IT support

For district-device, account, or network problems:

•  Open the IT Service Desk 
• Email  servicedesk@sd72.bc.ca 
• Phone  250-830-2387 

Include your school, room, device name or asset number, the application involved, and the exact error message.

For MyEd account support, use the contacts on the  MyEd BC account-help page .